TERMS & CONDITIONS – POWERPARTS Direct

Effective Date: 01/02/2026

Welcome to POWERPARTS Direct (“we”, “us”, “our”). These Terms & Conditions govern your use of our website and the purchase of products from us.

By accessing our website or placing an order, you agree to these Terms & Conditions. If you do not agree, you must not use our website.

1. ABOUT US

Business Name: POWERPARTS Direct
Location: Australia
Email: info@powerpartsdirect.com.au
Phone: 0448213150
Address: U4 / 28 Doherty Street Brendale QLD 4500
ABN: 47 664 189 922

2. WEBSITE USE

You agree to use this website for lawful purposes only and not to:

Misuse or disrupt the website
Attempt to gain unauthorised access to systems
Upload viruses or malicious code
Interfere with other users’ access

We may suspend or restrict access to the website if misuse occurs.

3. PRODUCTS & INFORMATION

We aim to ensure all product descriptions, images, specifications, and pricing are accurate. However:

Images are for illustration only and may vary slightly
Product specifications may change without notice
Errors can occur (including pricing or stock availability)

If we discover an error after you order, we will contact you with options such as correction, substitution, refund, or cancellation.

4. VEHICLE / MACHINE FITMENT RESPONSIBILITY

It is the customer’s responsibility to confirm product suitability before purchase.

To avoid incorrect orders, we recommend you confirm:

Make, model, and year of machine or engine
Engine model numbers
Part numbers and measurements
Compatibility notes in product listings

If you are unsure, contact us before ordering and we will assist where possible.

5. PRICING

All prices are shown in AUD unless stated otherwise.

Prices may change at any time without notice. The price charged will be the price shown at the time your order is placed.

6. ORDERS

When you place an order, you are making an offer to purchase. Orders are only confirmed once:

Payment has been received and processed, and
We have accepted the order for supply

We reserve the right to cancel any order if:

The product is out of stock
Payment is not received or fails
The order appears fraudulent or suspicious
There is a pricing or listing error

If we cancel an order after payment, you will receive a full refund.

7. PAYMENT

We accept payment through secure online payment providers.

POWERPARTS Direct does not store full credit card details on our servers.

8. SHIPPING & DELIVERY

We ship orders Australia-wide (and internationally where available).

Shipping times

Delivery timeframes are estimates only and may vary due to:

Carrier delays
Remote locations
Public holidays
Stock availability

Delivery address

You are responsible for ensuring your shipping details are correct. We are not responsible for delays or losses caused by incorrect address details entered at checkout.

Tracking

Tracking details will be provided where available.

9. CLICK & COLLECT (IF AVAILABLE)

If Click & Collect is offered:

Orders must be paid in full before collection
Collection details will be provided after checkout
ID may be required for collection

10. RETURNS & REFUNDS

We follow Australian Consumer Law.

Change of mind

Change of mind returns may be accepted at our discretion, provided:

Item is unused and in original packaging
Return is requested within [insert number] days
Proof of purchase is provided
The item is not a special order or clearance item

Shipping costs are not refundable for change of mind returns unless required by law.

Incorrect item ordered

If you ordered the wrong item, we may assist with a return if it meets the conditions above.

Faulty or damaged items

If an item is faulty, damaged, or not as described, you may be entitled to a repair, replacement, or refund under Australian Consumer Law.

11. WARRANTIES

Some products may come with a manufacturer warranty.

Warranty claims may require:

Proof of purchase
Photos or inspection
Return of the product for assessment

Warranties generally do not cover:

Incorrect installation
Misuse or neglect
Fair wear and tear
Modifications or non-standard use

12. LIMITATION OF LIABILITY

To the maximum extent permitted by law:

We are not liable for indirect or consequential loss
We are not responsible for loss caused by misuse, incorrect fitment, or incorrect installation
Our liability is limited to the purchase price of the item (where legally allowed)

Nothing in these Terms limits your rights under Australian Consumer Law.

13. INTELLECTUAL PROPERTY

All content on this website is owned by POWERPARTS Direct or its licensors, including:

Logos, branding, text, images
Product listings and descriptions
Website design and layout

You must not copy, reproduce, or use our content without written permission.

14. PRIVACY

Your use of our website is also governed by our Privacy Policy, which explains how we collect and handle personal information.

15. THIRD-PARTY LINKS

Our website may contain links to third-party websites. We are not responsible for their content or privacy practices.

16. CHANGES TO THESE TERMS

We may update these Terms & Conditions at any time. Updates will be published on this page with a new effective date.

17. GOVERNING LAW

These Terms & Conditions are governed by the laws of Australia and the state or territory in which POWERPARTS Direct operates.

18. CONTACT US

If you have any questions about these Terms & Conditions, contact:

POWERPARTS Direct
Email: info@powerpartsdirect.com.au
Phone: 0448213150
Address: U4 28 Doherty Street Brendale QLD 4500