SHIPPING & DELIVERY POLICY – POWERPARTS Direct

Effective Date: [Insert Date]

At POWERPARTS Direct (“we”, “us”, “our”), we aim to dispatch orders quickly and deliver your parts safely. This Shipping & Delivery Policy explains how shipping, delivery, tracking, and dispatch timeframes work when you order from our website.

1. SHIPPING LOCATIONS

We ship orders:

Australia-wide
Internationally (where available – contact us if unsure)

If we are unable to ship to your location, we will contact you and provide options.

2. ORDER PROCESSING & DISPATCH TIMES

We aim to dispatch orders as quickly as possible.

Standard Dispatch

Orders are typically dispatched within 2–3 days after payment is confirmed. Backordered items may take longer — contact us if your items are on backorder.

Business Days

Dispatch times are based on business days (Monday to Friday), excluding public holidays.

Backorders / Out of Stock Items

If an item is out of stock or delayed:

We will contact you as soon as possible
You may choose to wait, swap items, or request a refund

3. SHIPPING METHODS & CARRIERS

We use trusted shipping partners which may include:

Australia Post
StarTrack
TNT Express
Courier services
Freight carriers (for bulky/heavy items)

The carrier used may depend on:

Package size and weight
Delivery address
Fastest or most reliable option available

4. SHIPPING COSTS

Shipping costs are calculated at checkout based on:

Parcel weight and dimensions
Delivery location
Selected shipping method

In some cases (bulky or heavy items), shipping may require a custom quote. If this applies, we will contact you before dispatching.

5. DELIVERY TIMEFRAMES (ESTIMATES ONLY)

Delivery times are estimates and may vary due to carrier delays, peak periods, weather, or remote locations.

As a guide:

Metro areas: 2–3 business days
Regional areas: 3–7 business days
Remote areas: 7–14 business days

POWERPARTS Direct is not responsible for delays once an order has been handed to the carrier.

6. TRACKING

Where tracking is available, tracking details will be provided by:

Email confirmation, or
Your account order history (if applicable)

Tracking may take up to 24 hours to update after dispatch.

7. DELIVERY ADDRESS RESPONSIBILITY

It is the customer’s responsibility to ensure delivery details are correct at checkout, including:

Street address
Unit number
Business name (if applicable)
Correct postcode
Contact phone number

If a parcel is delayed, returned, or lost due to incorrect address details entered at checkout, additional shipping fees may apply.

8. AUTHORITY TO LEAVE (ATL)

Some carriers may leave parcels unattended if it is deemed safe to do so.

If you request Authority to Leave, you accept responsibility for the parcel once it has been marked as delivered.

If you do not want parcels left unattended, we recommend selecting a shipping option that requires signature (if available).

9. PO BOXES & PARCEL LOCKERS

Some items may be eligible for delivery to:

PO Boxes
Parcel Lockers

However, certain bulky or heavy items may require a street address. If we cannot ship to a PO Box, we will contact you.

10. BULKY OR HEAVY ITEMS

Some items may be classed as bulky or heavy (e.g. large parts, batteries, oversized components).

These items may:

Require freight shipping
Incur additional charges
Have longer delivery times

If additional freight charges apply after checkout, we will contact you before dispatching.

11. DAMAGED PARCELS IN TRANSIT

If your parcel arrives damaged:

Take clear photos of the packaging and item
Contact us within 48 hours of delivery
Keep all packaging until the claim is resolved

We will work with you and the carrier to resolve the issue as quickly as possible.

12. LOST OR MISSING PARCELS

If your parcel has not arrived within the expected timeframe:

Check tracking updates first
Confirm your delivery address
Check with neighbours or reception (if applicable)

If it still cannot be located, contact us and we will assist in lodging an enquiry with the carrier.

13. CLICK & COLLECT (IF AVAILABLE)

If Click & Collect is offered:

Orders must be paid in full before collection
You will be notified when your order is ready
ID may be required for pickup

14. CONTACT US

For shipping enquiries, please contact:

POWERPARTS Direct
Email: info@powerpartsdirect.com.au
Phone: 0448213150
Address: U4 28 Doherty Street Brendale QLD 4500